• Perform first line support covering at least the following fields:
• Skills in identifying issues that require escalation to higher-level support.
• Ability to log, track, and document incidents and service requests accurately.
• Troubleshoot IT related equipment, networking, Microsoft 365; and
• Remote desktop and phone support skills for guiding users

The position is a technical support position at the Sarawak Campus. The position will report to the IT Executive and Assistant Manager, IT Customer Support and is responsible for areas as designated by the Manager, Information Technology (IT). Currently these areas include but not limited to:

• Deliver quality customer service;
• Provide first level IT support (including troubleshooting) to all campus IT services (laptops, PC hardware, applications, wired network, wireless network, printers, projectors, audio and visual systems, etc.); and
• Provide prompt and efficient ServiceDesk support to walk-in users and phone callers, addressing ITrelated issues, troubleshooting, and ensuring excellent customer service while resolving technical concerns or escalating as needed.

• A Bachelor’s degree in Information Technology (IT), Computer Science or other related discipline from a recognised institution; or
• A Diploma in IT, Computer Science or other related discipline with a minimum of three (3) years of relevant work experience. Fresh degree holders in relevant discipline can be considered.
• Customer-Centric Approach: Demonstrates a strong commitment to delivering exceptional customer service.
• Proficient English Communication: Displays strong verbal and written English communication skills.
• IT Support Skills: Relevant work experience in IT support, including hardware, software, printer management, and basic vendor management. Candidates who are familiar with Windows environment will have an added advantage.
• Desktop Management: Experience in MS Windows desktop management tools and server administration.
• Active listening to understand user issues and concerns.
• Friendly and approachable behaviour for walk-ins and phone calls.
• Empathy and patience when dealing with non-technical users.
• Coordination with other IT team members for issue resolution.

 2. Click APPLY HERE to complete the application form below:

 1. Please prepare the following documents before proceeding to number 2.

• Resume/CV
• All academic certificate and transcript (SPM/STPM/Diploma/Degree/Master/PHD/Professional Certificate)

• Establish and maintain materials and equipment storage.
• Monitor material usage and check deliveries for the University.
• Ensure system compatibility, maintenance of the University’s Standard Operating Environment.

• Demonstrate the University’s Values in a work culture of customer service excellence, including:
• Work well with staff members from other units to provide the best customer service. Tasks may involve, but not limited to:
• IT related services;
• General equipment troubleshooting; and
• Assist in site setup for event.
• Provide efficient, reliable customer service and accurate information to all staff members, student, and visitors.
• Be accessible for stakeholders’ enquiries; and respond to stakeholders in a timely manner.