The Assistant Manager, Admissions and Visa is responsible for achieving the set targets and Key Performance Indicators (KPIs) of the Unit. The position will work closely with the Director, Future Students to assist in managing the team in four (4) key areas namely Admissions, Visa, Financial Aid and Insurance as part of the process in achieving the acquisition target for the pre-university and degree qualifications portfolio.

• Lead and guide staff involved in Admissions, Financial Aid, Visa and Insurance.
• Set performance targets for staff and monitor progress for the achievement of these targets.
• Set and monitor professional standards for staff members.
• Monitor and report Key Metrics for all related sub-unit.

• Understand, comply and synthesize policy that is consistent with University’s rules and regulation particularly but not limited to document relating to admissions of students, management of international students and management of sponsorship students.
• Understand and comply with the University’s rules and regulations especially for Finance related documentation and approvals with regards to marketing campaigns, purchases and travel.
• Ensure all communications released to external are fully compliant to all rules and regulations set forth.

• Assist Director, Future Students in developing performance plans, KPIs and monitor these against performances.
• Conduct annual performance reviews together with Director, Future Students.

• As a sub-unit to drive processes towards converting prospective students into enrolled students, the effectiveness and efficiency of all processes will be critical in ensuring that services provided meet the expectations of customers.
• Monitor the efficiency and effectiveness of the processes through the usage of system and analytical tools to provide timely data for any process improvement and intervention will be critical for this position.

External

• Work closely with the Director, Future Students to manage the University’s relationships with relevant suppliers, agencies, government and statutory bodies, etc.
• Develop briefs and tenders and negotiate service level agreements and contracts to ensure the University receives optimal levels of service from these providers.

Internal

• Develop effective working relationships with Faculties, Schools, administrative staff and the University to facilitate communications and marketing processes and collaborate on projects where appropriate.

• Work closely with Student Recruitment to keep both units updated on activities and to ensure the department’s KPIs and targets are met.

1. Download the Key Selection Form below and complete it

  2. Please prepare the following documents before proceeding to number 3 

• Resume/CV
• All academic certificate and transcript (SPM/STPM/Diploma/Degree/Master/PHD/Professional Certificate)
• Completed Key Selection Criteria Form 

• In consultation Director, Future Students, plan and execute the annual budget including:
• Cost allocation by area and by activity.
• Monitoring of expenditure against budget on a quarterly basis.
• Review resource allocation as market conditions change and make recommendations to reallocate resources as necessary.
• Ensure all expenses are accounted for.

• A Bachelor’s degree in communications, business management or any relevant discipline from a recognised institution with a minimum of 3 - 5 years of relevant working experience including one (1) year at supervisory level in leading a team of staff. 
• Master’s degree holders in relevant discipline can be considered.
• Working experience in managing a team that require high compliance to government, government and related agencies policies with a demonstrated understanding of the challenges and strategies of managing the agencies.
• Demonstrated expertise in the formulation of processes and structural approach in procedures.
• Excellent written and spoken English with the ability to clearly present ideas.
• Demonstrated experience and ability to manage and mentor staff with a diverse set of skills and personalities.
• Excellent computer skills including advanced knowledge of Microsoft Office software and other reporting software.
• Excellent interpersonal skills with ability to communicate and negotiate with people at all levels.
• Demonstrated ability to work effectively in dynamic and entrepreneurial environment with the ability to manage and deliver on multiple, time-sensitive projects.
• Ability to act with discretion on matters of confidential nature and manage business stakeholders in a mature and professional manner.
• Ability to work extra hours and on weekends as required to complete assigned tasks towards the achievement of the unit’s targets and KPIs.

  3. Click APPLY HERE to complete the application form below:

Section C_Key Selection Criteria - Assistant Manager, Admissions and Visa